Overall job purpose
- To schedule servicing to provide world class pest control services to our customers whilst ensuring achievement of all relevant service KPI’s.
- To ensure documentation (service Reports etc) are properly filed once used.
- To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:
- Assuring service quality by proper scheduling arrangements
- Developing and maintaining a positive high personal profile with key customers
Job Duties:
- To act as the key interface with Pest Control / Hygiene customers to ensure timely reminder of service due and confirm satisfaction.
- Work closely with the Supervisor to provide efficient effective service delivery along with accurate and on time service reporting to the Director of Operations.
- Maintain up to date service visit schedule, and provide information to aid service scheduling and efficient service delivery.
- Log all service reports and file after data entry is completed
- Issue PPE subject to approval of the Supervisor and or Director of Operations
- Ensure all customer complaints & requests are resolved professionally including customer contact within 24 hours, and following up to the customers’ satisfaction within 14 days.
- Preparation and timely submission of Monthly Reports for submission from the department to the Supervisor & or Director of Operations
- Assist in coordinating Quality Assurance visits by the Supervisor and ensure reports are submitted to clients.
- Pass on all relevant documentation e.g. Service reports to Accounts Receivables Dept to support the collections process
- Resolving Customer scheduling issues within 24 hours.
- Ensure proper filing of relevant documents and correspondence to the customer’s file.
- Attend branch related meetings as required
- Maintain the spreadsheet used in the department for tracking service delivery issues flowing into the department.
Requirements
Essential qualities and experience
- Minimum 1 year Customer Service experience
- Good verbal and writing communication skills
- Ability to perform well under pressure
- IT competence Microsoft Word and Excel & Google
- Ability to establish first time contact with customers & develop customer relationship.
Education Experience
- Diploma in Business Administration or related area
- Certificate Training in Customer Services
- 5 CXCs including English and Maths
Benefits
Performance incentive scheme, health and Pension benefits, Leads incentive progamme
Career opportunities
Training
Working for an international company
