Overview
Are you looking for a Job this Holiday Season?
We got the opportunity for YOU!
Join us at our Kingston site for our 4 weeks pilot customer service account and earn!
Responsibilities
Duties and Responsibilities:
- Answer general product and service questions from consumers via all contact channels.
- Answer questions, process transactions, provide options and company perspective, and encourage continued use and purchase of products.
- Update consumer account information.
- Record consumer feedback.
- Stay current with procedural updates and integrate them into daily activities.
- Clarify the consumer's concerns, research the cause of the issue, select and explain the best resolution while balancing the needs of the consumer and the client.
- Answer incoming calls and make outbound calls and/or chat sessions to provide technical assistance to users experiencing problems with their connectivity.
- Troubleshoot escalated hardware and/or software technical problems in conjunction with the hardware.
- Collects, documents, and researches technical problems to develop solutions and resources for the department.
- Multitask during calls to research technical issues while communicating with the consumer and clearly and concisely documenting the issue. Moderate the client’s Tech Support Forums.
- Overtime, weekend, and holiday work may be required.
Qualifications
- High School Diploma or Minimum 3 CXC passes or equivalent qualification.
- Prior work experience.
- Familiar with gaming brands, characters, consoles, platforms, and/or games. (A plus)
Required Skills
- Strong verbal and written communication skills.
- Strong organizational skills.
- Ability to multitask.
- Ability to follow directions without close supervision.
- A sincere and empathetic communicator.
- Takes pride in helping others.
- Makes life easy by being proactive.
- Ability to adapt to an ever-changing environment.
- Strong attendance habits.
- Flexibility with scheduling.
Note: Please submit a detailed work history (CV).
