JOB SUMMARY
The Senior Credit Officer assists with the overall management of the credit department by ensuring collection targets and aging quality is achieved.
DUTIES & RESPONSIBILITIES
● Assist in creating customer accounts in the credit control system.
● Reconcile customer accounts as required.
● Track customer payments and aid in the collection of payments within the set timeframes.
● Contact customers regarding overdue invoices with an aim of collecting outstanding payments.
● Ensure transactions are compliant with company and government regulations.
● Expeditiously rectify customer payment disputes.
● Promptly respond to external and internal enquiries.
● Promptly post payments customer accounts.
● Ensure monthly processing deadlines are met as required.
● Prepare monthly customer statements.
● Adhere to procedural manual and guidelines when carrying out duties.
● Contact Sales Representatives and Customers regarding replacement of returned cheques.
● Keep updates on returned cheques and prepare report on same.
● Visit Customers to reconcile problem accounts and collect outstanding balances.
● Assist with updating receipts on customer’s accounts during month end close off.
● Ensure accounts are current and up to date with credit notes, discounts etc. to facilitate speedy collection.
● Observe and ensure observance of ALL policies and procedures relating to the Credit function.
● Participate in quarterly stock taking exercise.
● Monitor order status and update the team accordingly.
● Expeditiously resolve account issues, communicate with all relevant departments and managers to resolve problems.
● Communicate with customers and Sales teams as required.
● Prepare, maintain and submit reports as required.
● Prepare monthly report on the departments operations based on set KPIs as required.
● Assist in the development and execute strategic plans for the department.
● Deputize for Credit Manager and assist with the management of the credit operations.
● Assist with preparation and dissemination of departmental reports to sales and general management.
● Monitor closely accounts deemed high risk and implement credit risk mitigation strategies in collaboration with the Credit Manager.
● Provide guidance to team members on the resolution of queries and reconciliations.
● Work assiduously with the Credit Manager to ensure the monthly divisional collection targets are achieved.
Requirements
QUALIFICATIONS
● Tertiary degree in Accounting, Business or related field
● Minimum three years working in a similar role
KNOWLEDGE, SKILLS AND ABILITIES
● Excellent reconciliation skills
● Excellent Time Management and Customer Service Skills.
● Must be computer literate and proficient in MS Office.
● Excellent written and oral communication.
● Ability to apply critical thinking and creativity.
● Detail oriented, pays keen attention to accuracy.
● Must be able to function independently and handle a variety of responsibilities under pressure.
● Commitment to excellence.
COMPETENCIES
● Excellent communicator
● Analytical thinker
● Leadership
● Team oriented
● Performance driven
WORKING RELATIONSHIPS
● External: Maintain a pleasant and effective relationship with the Division’s Customers.
● Internal: General Manager, Sales Manager, Department Heads, Sales Personnel, Customer Service, and Warehouse Personnel.
Benefits
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