JN Bank Limited is seeking to recruit a detail-oriented, efficient, and service-driven individual to join our Credit Operations (CRMU) team as a Senior Retail Loan Disbursement Officer. This role is critical to ensuring accurate and timely disbursement of retail loans in accordance with bank policies, customer agreements, and regulatory standards
Loan Disbursement and Quality Control
Prepare and verify supporting documentation for loan disbursements.
Ensure all conditions of approval and executed security documents are in place before disbursing.
Confirm that savings accounts tied to transactions are active and relevant documents are prepared and dispatched.
Maintain accurate records, update tracking logs, and ensure applications for JN Creditor Life Insurance are submitted.
Meet established SLAs and maintain a disbursement error rate below 1%.
System Posting and Data Accuracy
Post loans accurately in the Phoenix Banking System and update all required fields.
Establish auto transfers and tie loans to appropriate accounts or special RIMS where applicable.
Ensure all disbursement transactions align with internal standards and regulatory compliance.
Communication and Member Correspondence
Liaise with Loan Officers or Brokers regarding disbursement details, including wired funds, lodgments, or cheques.
Prepare and dispatch disbursement letters and relevant correspondence on time.
Ensure clear documentation and upload of all communications to both physical and electronic files.
Reporting and JN Life Applications
Submit monthly JN Creditor Life Application packages to JN Life Insurance Company without errors or omissions.
Assist in meeting monthly disbursement targets and resolving any issues that could delay processing.
Bachelor’s degree in Business Administration, Banking, or a related field.
At least two (2) years’ experience in a financial or lending environment.
Knowledge of JN Bank’s systems and loan operations is an asset.
Proficiency in Microsoft Office applications and banking systems.
Excellent communication, organizational, and customer service skills.
Strong attention to detail and accuracy.
Excellent time management and ability to work within tight deadlines.
Team-oriented with strong interpersonal skills.
Flexible, self-aware, and committed to service excellence.
Professional and discreet in handling sensitive customer information.
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