Telesales Agent – Contractor (Full- Time))

Primary objective of the job:

• To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.

Main Duties and Responsibilities:

• Signup customers:

• Position the value of Digicel + and LTE to new customers in order for them to apply for service.
  • Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
  • Escalate problems according to the query resolution procedure dictated by the Customer Care Centre.

• Add value to each customers’ experience:

• Retain or re-establish relationships with customers by rapport building
• Anticipating future need for assistance and providing for customers’ unspoken needs

• Documentation of customer request:

• Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
• Schedule and follow up customer’s orders 

• Adjustments:

• Modify/adjust packages as per customers’ request.
• Assist the process for installs, reactivations, change of services
  and special request orders into system. 

Academic qualifications and experience required for job:

• Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics).
• Certification in Customer Service or a related discipline is an asset 
• Certification in Sales
• At least six (6) months extensive sales experience in ICT, Telecoms or BPO

Knowledge, Skills and Abilities required:

• Selling or Influencing Others
• Microsoft Office Suite
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Motivated to perform a repetitive act
• Results/Target driven

Highly tolerant of rejection

Primary objective of the job:

• To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.

Main Duties and Responsibilities:

• Signup customers:

• Position the value of Digicel + and LTE to new customers in order for them to apply for service.
  • Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
  • Escalate problems according to the query resolution procedure dictated by the Customer Care Centre.

• Add value to each customers’ experience:

• Retain or re-establish relationships with customers by rapport building
• Anticipating future need for assistance and providing for customers’ unspoken needs

• Documentation of customer request:

• Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
• Schedule and follow up customer’s orders 

• Adjustments:

• Modify/adjust packages as per customers’ request.
• Assist the process for installs, reactivations, change of services
  and special request orders into system. 

Academic qualifications and experience required for job:

• Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics).
• Certification in Customer Service or a related discipline is an asset 
• Certification in Sales
• At least six (6) months extensive sales experience in ICT, Telecoms or BPO

Knowledge, Skills and Abilities required:

• Selling or Influencing Others
• Microsoft Office Suite
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Motivated to perform a repetitive act
• Results/Target driven