Job Title: Telesales Executive
Primary objective of the job:
- To execute outbound calls (as per assigned script) in order to:
- Introduce new products/promotional offers in order to upsell/retain SMB customers
- Contact all customer leads assigned to them by assigned Desk Based Business Account Manager and Business Solutions Operations team
- Ensure to qualify all the assigned sales leads so as to upsell and provide the best solutions and services to meet the customer needs
- Achievement of sales target as agreed by Head of Business Sales
- Ensure to communicate all Retain and Manage queries to their assigned Desk Based BAM to follow through
Reporting
Update Salesforce.com with activities including:
- Logging of meetings, opportunities and follow all established processes
Main Duties and Responsibilities:
- Conduct outbound call campaigns
- Effectively up-sell and cross-sell through the use of rapport building, probing needs and suggested solutions for customers
- Conduct calls to customers for any promotional campaign our campaign requiring contact with the customer
- Escalate customer issues to relevant team and liaise as necessary to reduce customer issues
- Provide feedback from customers on issues experienced which may result in churn using templates set out by Team Leader
- Update and maintain customer/prospect contact details in Salesforce.com
Academic Qualifications and Experience Required:
- 5 CXC or GCE O’ Levels (Grade I, II) or CAPE (Grade I, II, III) including English Language and Mathematics or a quantitative subject.
- Minimum 2 years’ experience in a competitive customer service oriented environment
- Formal computer training
- Minimum 1 year sales experience, with demonstrated success is an asset
Functional Skills:
- Excellent sales and negotiations skills
- Excellent interpersonal skills
- Excellent time management skills and ability to multi-task
- Excellent communication skills (oral, listening and written)
- Excellent phone presence and etiquette
- Computer literate with excellent data entry skills
- Flexible and quick-thinking
