Job Title: Training Specialist
Primary Objective of the Job
- Provide leadership in developing, executing, and improving training needs of the internal and external team.
- To support the overall training on systems and processes to ensure learner compliance with all training practices as mandated by the Consumer Operations Team.
Main Duties and Responsibilities:
- Ensure effective and on-going training of sales channel, evaluate, record individual and team performance and make appropriate developmental recommendations.
- Monitor training performance on LMS Tool.
- Monitor stores delivery of superior levels of Service to Customers through ongoing training targeted through audit results.
- Oversee training roll out and implementation for new products, processes, system, and tools for the Consumer Channel
- Source and design training content through computer aided designing (Microsoft PowerPoint presentation) for approval to improve customer service levels, product knowledge and attitude of Consumer Sales Channels.
- Presentation & knowledge transfer (one-to-one and group) skills.
- Prepare all training communication and send course announcements.
- Ability to carry out TNA (Training Needs Analysis).
- To keep up to date records (Basic Accounts Statement) for the Training Unit budget.
- To follow up and give advisor (s) support on answers to questions given during or after training.
- Able to manage multiple priorities simultaneously, at various stages.
- Self-motivated, can use initiative and work independently.
Academic qualifications and experience required for job:
- Bachelor’s degree in education, communications, and business management.
- Experience in Training is a plus.
- At least 2+years’ experience as a trainer or a similar support role.
- Extensive experience in designing and delivering training in a fast-paced environment.
- Proficiency in MS Office and e-Learning platforms
Functional Skills
- Outstanding organizational, time management and detail-oriented skills
- Leadership ability
- Strong Analytical and Problem-Solving Skills
- Ability to work efficiently under pressure.
- Excellent Interpersonal and communication skills
- Computer skills
