The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.
Duties and Responsibilities:
Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
Process customer reservations and bookings in the reservations system.
Monitor and update customer information in the reservations system.
Ensure all customer requests are met in a timely and courteous manner.
Assist with the preparation of reports and other administrative duties as required.
Provide assistance with other customer service related duties as needed.
Ensure all policies and procedures are adhered to.
Minimum Requirements
High school diploma or equivalent.
Previous experience in a customer service or reservations role.
Excellent communication skills, both verbal and written.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong attention to detail and problem-solving skills.
Proficiency in Microsoft Office.
Knowledge of reservation systems is an asset.
Ability to work flexible hours, including evenings and weekends.
