Engagement Specialist

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The incumbent will work in close collaboration with the Engagement Associate, Employee Relations to provide HR support and guidance as well as continuously develop and implement human resource plans, programs and policies to ensure the human capital issues are aligned with the organizational goals in addition to providing human resource support to the Business Unit.

Job title:

Engagement Specialist

Job Description:

Education:

Bachelor’s degree or equivalent in relevant work experience, Degree in Business or HR strongly desired

Experience:

2+ years’ experience in HR at a senior level

Mandatory Skills:

• Must have excellent written and verbal communication skills

• Ability to multi-task and handle numerous tasks simultaneously

• Attention to detail and strong organizational skills are a must

• Must possess a positive and upbeat attitude

• Ability to work well with others, create a positive partnership with other departments

• Position requires flexible availability and must be able to adjust to schedule as needed

• Policy writing skills.

Preferred Skills:

• Experience working in a high volume Recruiting environment

• Sound knowledge of Human Resource Management principles and best practices

• Jamaican Labour Laws

• Standard office practices and procedures

• Understanding of Human Resource functions and best practices

Roles & Responsibilities:

• Partners with the HRD Head and departmental managers to monitor staff morale by providing counseling, and staff relations services in an effort to foster and maintain a harmonious working relationship

• Ensures timely processing of termination notices and follow-up to ensure all final payments are made for employees within the portfolio managed

• Conducts exit interviews to be compiled into a monthly report that can be utilized for future improvement

• Process employee separation

a)Prepare an employee separation letter based on the approved process
b)Advise stakeholders of separation within 24 hours to facilitate the final payment

• Monitors and approve leaves (unpaid sick, leave of absence, maternity, bereavement, and jury duty) for eligible employees

• Provides leadership, coaching, and guidance to supervisors, and employees regarding laws, regulations policies and procedures, and practices related to employee relations matters to ensure compliance and company-wide consistency

• Conducts investigations (both formal and informal) and inquiries, provides consultations and guidance, and recommends outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee experience

• Schedule disciplinary hearings and ensure that invitation and outcome letters are sent out in a timely manner

• Provides recommendations and input for policy changes and responsibility to monitor and enforce the consistent application of policy

• Partners with Operations, Recruiting, Business Learning and Organization Development to ensure the effective delivery of services

• Employee counseling referrals should be acknowledged and scheduled within 24 hours, and the tracker updated

• Executing staff onboarding activities including, but not limited to:

a)Introduction to staff
b)Conducting orientations sessions
c)Completing orientations tracker

• Complete trackers for weekly submission

a)Grievance tracker
b)Disciplinary tracker
c)Issues-Resolutions tracker
d)Job abandonment tracker
e)Attrition tracker
f)Counselling refferals

• Establish ways to Increase employee engagement, such as:

a)Conducting weekly Town Halls with at least three (3) LOBs (to include TL and BA per month)
b)Conduct five (5) or more focus groups per month
c)Conduct ten (10) one on one sessions per month
d)At least two LOBs should be visited and walkthroughs are done weekly
e)All information on interactions should be tracked in the Touch Base and Town Halls tracker
f)Emailed invites should be compiled on a weekly basis

• Collaborating with the business to identify and solve workforce challenges

• Sharing information, knowledge, and best practices with the business

• Perform any other duties which may be assigned from time to time

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.  

Location:

Kingston, MJS Industrial ParkJamaica