Business Excellence – Reports Analyst

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job Description:

JOB DESCRIPTION

Reports Analyst is responsible in ensuring that all routine reports are sent based on timelines, obtain pertinent data from all relevant departments, and compile and sanitize the information before proceeding to data analysis.

Is responsible to collect and analyze the data, help drive critical business decisions by designing reports, analyzing metrics, study trends and data patterns and communicate the findings and provide recommendation to Operations, Quality and Training Team

DATA MANAGEMENT

• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis

• Collect data by partnering with WFM, Training and Operations

• Ensure that the data are sanitized before proceeding to analysis. Develop and implement data quality checks to ensure accuracy and consistency of data

• Develop, design and maintain dashboard in an easy-to-comprehend format

• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends and patterns

• Identify opportunities for process improvement and automation to increase the efficiency and effectiveness of reporting

• Stay up-to-date with industry trends and best practices in reporting and analytics

REPORTING

• Interpret data and provide recommendation for business decisions. Communicate findings and insights to stakeholders through presentations and written reports

• Circulate routine reports on timely basis without missed

ESSENTIAL SKILLS

• Analytical and problem-solving skills

• Present data and articulate self well

• Consistently demonstrate sound judgment

• Rapidly get to the root cause of issues

• Design appropriate analysis to support the team in implementing analysis

• Provide effective communication and feedback to staff

• Consistently demonstrate sound judgment

• BPO experience is an advantage

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned. 
 

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