Card Fraud Manager

This role provides strategic and operational leadership for the Bank’s card fraud prevention and detection functions. The successful candidate will be responsible for overseeing fraud-monitoring activities, strengthening fraud-risk frameworks, and ensuring compliance with regulatory and payment network standards, while safeguarding both the Bank and its customers.

Level: Managerial

Contract: Permanent

Key Responsibilities

Strategic & Operational Fraud Management

• Lead the daily operations of the card ‑ fraud detection function, ensuring proactive identification and mitigation of fraudulent activity.
• Analyze fraud trends and update fraud ‑ prevention rules, risk thresholds, system strategies, and card ‑ control parameters.
• Oversee the use and optimization of fraud ‑ monitoring tools and platforms (e.g., VRM/VAA, VCAS, tracking systems, real ‑ time alerting tools).
• Monitor performance metrics, SLAs, and risk indicators to ensure effective and timely fraud ‑ response activities.
• Coordinate fraud ‑ mitigation initiatives with IT, Card Operations, Digital Channels, Corporate Integrity Unit, Customer Experience & Service Recovery, and other stakeholders.

Fraud Detection Oversight

· Ensure analysts effectively monitor real ‑ time transaction alerts across all monitoring systems.

· Oversee analysts’ execution of first ‑ level fraud reviews and timely escalation of suspicious activity for investigation.

· Ensure analysts perform customer verification calls when needed to confirm high ‑ risk transactions.

· Oversee analyst support for CIU investigations by ensuring clear fact ‑ finding, accurate notes, and timely information sharing.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Risk Management, Criminology, or related field (Master’s degree is an asset)
• Minimum of five (5) years’ experience in fraud management, risk operations, or financial crime compliance at a supervisory/managerial level
• Experience with card fraud monitoring systems (e.g., VRM, VCAS, Falcon) is preferred
• Strong understanding of fraud detection, prevention strategies, and payment network rules

Skills & Competencies

• Strong leadership and people management skills
• Advanced analytical and decision-making capabilities
• Excellent stakeholder management and communication skills
• Ability to work in a fast-paced, risk-sensitive environment
• High level of integrity, confidentiality, and professionalism
• Strong attention to detail and problem-solving ability
• Proficiency in data analysis and fraud monitoring tools