Country Manager – Jamaica

This role will lead, develop, and control the business and operations at the country level to achieve short- and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget)  

 Key Tasks 

• Manage business on the country level while serving on and contributing to the Senior Management Team of the Caribbean.   

• Contribute in development of strategy for the commercial, operational, and organizational aspects of the business. 

• Supervise Sales, Marketing and Operations, including Gateways, with oversight of Customer Service, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Labor Relations and Finance.   

• Manage the country-level P&L (local contribution and EBIT), cost and revenue management, and ensure compliance with internal controls 

• Develop, manage, and deliver the annual operating plan (budget). 

• Identify and develop commercial growth opportunities.   

• Make difficult decisions and ensure that they are carried out properly on topics including, but not limited to, product and market strategy, business development, or capital investments within the country.   

• Analyze complex multi-dimensional issues to improve, change, or adapt existing methods and techniques. 

• Ensure that the country develops both realistic and aggressive plans that deliver business success and long-term profitability 

• Provide and/or maintain industry leadership in the market through the 'best' service levels.  

• Ensure the company has the appropriate local legal representation to represent DHL to the agencies, organizations, banks, ministries, and other local private and government organizations.   

• Optimize service levels and cost productivity while maintaining a high level of employee engagement   

• Develop open lines of communication and build strong working relationships with senior executives within DHL to collaborate on strategic direction and to vet best practices.  

• Approve and/or lead all major projects, including integration projects on the country level.   

• Develop and implement initiatives and processes for the business/functional area within the overall area of responsibility.  

• Recommend policies, methods, processes, and techniques for the business function based on change initiatives 

• Envision and create new methods, techniques, and/or processes across job areas or functions.  

• Advocate for continuous improvement of all country processes and ICCC.   

• Establish and maintain personal accountability and relationships with top 20 customers and their senior management team.   

• Supervise, coordinate, and lead professional and supervisory-level subordinates to accomplish operational plans and results.   

• Recruit and develop the members of the country leadership team; direct their efforts as needed to keep them motivated and successful. 

• Conduct communications and updates with all staff and weekly 1:1s with the leadership team on at least a monthly basis 

• Approve key personnel decisions for the country.   

• Support and promote rollout of CIS/CIM.   

• Ensure performance planning, coaching, and evaluations occur per policy.   

• Maintain an adequate Labor Environment.   

• Drive commitment, motivation, employee engagement, and employee enthusiasm for company and division.   

• Optimize team structure, roles, and performance targets in co-operation with functional leaders.   

• Evaluate performance and propose performance-based compensation for direct staff.   

• Ensure compliance with policies, procedures, and processes across the organization, while delivering the goals set in the areas for productivity, performance, quality, and profitability. 

 Skills and Qualifications 

• Minimum of ten years of progressively increasing levels of work experience, with five years of industry experience specifically in General Management positions.  

• Demonstrated ability to motivate teams and deliver results. 

• Master of Business Administration degree preferred.  

• Ability to organize, manage, and administer financial, operational, and sales activities across the country.  

• Excellent ability to communicate orally and in writing in a business setting.   

• Ability to work under extreme pressure.   

• Organizational and high-level planning skills.   

• Knowledge and experience in the use of systems, including working knowledge of Microsoft Office. 

• Written and spoken fluency in English is mandatory.  

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