Filing Clerk/Receptionist

OVERVIEW:

The Filing Clerk/Receptionist is a dual-role position responsible for managing the front desk operations as well as maintaining and organizing the office filing system. This role requires excellent organizational skills, communication abilities, and a customer-focused approach to manage both administrative tasks and front-line receptionist duties effectively.

DUTIES & RESPONSIBILITIES:

• Greet and assist visitors with professionalism and courtesy, providing them with information and directing them to the appropriate staff.

• Answer incoming calls, handle inquiries, and take accurate messages as necessary.

• Maintain the reception area to ensure it is tidy, welcoming, and organized.

• Manage and maintain the office filing system, including sorting, organizing, and ensuring accurate storage of documents.

• Retrieve and prepare files for staff upon request.

• Scan and digitize documents while adhering to proper processes.

• Ensure all documents are filed according to company standards, maintaining confidentiality where necessary.

• Update and maintain the filing database, ensuring accuracy and accessibility.

• Support the Administrative team with various clerical tasks as needed.

• Process incoming and outgoing mail and packages, ensuring proper distribution.

• Assist with general office duties to ensure the smooth operation of the office environment.

ACCOUNTABILITY:

The Filing Clerk/Receptionist is accountable to the Administration Manager for providing reliable support to the office and effectively managing reception duties.

Requirements

QUALIFICATIONS:

• 5 CXC/CSECs including English Language and Mathematics.
• Previous experience in a receptionist or administrative support role is an asset.
• Strong organizational skills and attention to detail.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and general computer literacy.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving and decision-making skills.
• A friendly and professional demeanor when interacting with staff and visitors.
• Ability to work independently and as part of a team.

Benefits

• Health Insurance
• Life Insurance
• Lunch Subsidy
• Pension Plan
• Others