The IT Operations and Support Coordinator is responsible for overseeing day-to-day IT operations and ensuring efficient delivery of technical support services across the organization. This role includes a broad range of responsibilities such as Point-of-Sale (POS) system management, sales and inventory data processing, hardware support, software maintenance, and remote user support. The coordinator ensures smooth daily operations, accurate reporting, and effective communication between the stores and Corporate IT.
CORE DUTIES
Manage invoice breaks and follow up with stores for resolution
Provide support for End-of-Day reconciliations between POS and accounting reports
Support the physical network infrastructure and hardware in collaboration with Corporate IT
Provide remote and on-site technical (hardware/software) support for staff, including troubleshooting POS systems, desktop applications, and printers, and in partnership with Corporate IT as needed
Use remote support tools (e.g., Bomgar) to resolve issues or escalate where necessary
Configure, image, and deploy computer hardware to new or existing users
Manage user accounts, permissions, and access controls in accordance with security policies
Assist with the distribution of computer stationery and consumables
Respond to and fulfill requests for IT-related materials and support
Conduct research and discovery to support business process improvements, document findings and provide actionable recommendations to the IT Manager
Maintain knowledge base articles, standard operating procedures (SOPs,) and system documentation
Assist with projects, including but not limited to system upgrades, migrations, and new technology rollouts
Participate in testing and deployment of applications and infrastructure changes
Collaborate with vendors and internal teams for hardware/software procurement and installation
All other duties that may be assigned
MINIMUM REQUIREMENTS
High School Diploma or Equivalent
CXC passes in Mathematics and English Language
2+ years of experience in IT operations, technical support, or business systems analysis
Proficient with Microsoft Office, POS systems, AR/GL financial systems, and reporting tools (e.g. Microsoft SSRS, Excel, Microsoft Power BI)
Valid driver’s license and clean driving record
Ability to work all scheduled hours as needed
PREFERRED REQUIREMENTS
Associate’s degree in Information Technology, Computer Science, or related field
Experience with remote support tools (e.g., Bomgar, TeamViewer)
Experience with IT operations in a multi-site or regional environment
Experience with cloud platforms (e.g. Oracle Cloud)
NCTVET Certifications in Computer Service or System Administration would be an asset.
REQUIRED SKILLS
Time management
Ability to efficiently problem-solve and meet expected service level standard
Ability to work independently and in a team environment
Interpersonal, relationship-building and communication skills
Communicating effectively with supervisors, coworkers, and customers
Reporting issues clearly and promptly
Being courteous and professional (including in shared spaces)
Regulatory Compliance
Adhering to IT security policies, data protection regulations, and company standards
Technical knowledge
Ability to operate and troubleshoot technological hardware/software (e.g. computers, mobile phone/apps, operating systems, etc.)
PHYSICAL/OTHER REQUIREMENTS
Ability to stand and walk for extended periods (up to 8 hours or more per shift)
Frequent bending, stooping, kneeling, and crouching to clean areas and corners
Ability to climb stairs or ladders to reach high surfaces
Ability to lift, push, and pull objects weighing up to 100 pounds (e.g. supply boxes, laptops, monitors, etc.)
Exposure to temperature changes, dust, noise, and cleaning chemicals
Ability to wear personal protective equipment (PPE) such as gloves, masks, or safety goggles when required
Comfortable working in varied environments, including:
Indoor (offices, retail stores, warehouses, manufacturing floors)
Outdoor (parking lots, walkways, landscaped areas)
Reliable vehicle to support island-wide travel, as needed
WORK SCHEDULE
Full-time; may include early mornings, evenings, weekends, or holidays depending on operational needs
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Other similar jobs that might interest you
