General Manager

Reporting to: The Managing Director/CEO

Job Purpose:

To enhance corporate objectives by providing direction for the Sale, Marketing and Service in order to attract new business, provide superior customer service both internally and externally, ensure continuous growth of market share and maximize shareholder return.

Key Duties and Responsibilities:

• Work with Regional Manager and Regional Marketing Manager to develop the Company’s Annual Strategic Plans and budgets.
• Develops strategic customer relationships with a view to building the portfolio
• Builds a pipeline of future sales and ensures that the Company’s client revenue targets are achieved
• Develops and manages the budgetary portfolio for the dealership
• Management of Warehouse & Logistics Operations and Personnel with the assistance of the Assistant Manager

Warehouse/Logistics

• To ensure that the Key Quality Objectives for Parts and Service are met for both internal and external customers
• Maintains close contact with Principals to foster stronger ties and ensure long-term relationships
• Develops and maintains close contact with key customers to obtain feedback on their requirements
• Ensures effective execution of key accounts and brand plans by Sales and/or Marketing
• Monitors and controls the Company’s Distributor’s expenses ensuring optimum use of resources
• Manages the Company’s Distributor’s Accounts Payables to capitalize on maximum credit terms from Principals
• Manages the Company’s dealers Account Receivables in conjunction with the Sales and Finance Managers
• Work with team to coordinate all items associated with the Company’s Dealer days or any Company’s activation
• Communicates with the Managing Director or his designate on a regular basis on all aspects of the operations of the Distributorship.
• Ensures the successful execution of the Company’s Performance Management System
• Ensures continuous training and development of staff to ensure they acquire the necessary skills for excellent job performance
• Collaborates with Managers/Supervisors/Team Leaders to develop individual KPIs in line with the Company’s objectives.
• Ensures the application of and adherence to established HSE measures and procedures to ensure the well-being of all employees and the Company’s customers
• Ensures the Company’s quality and customer service standards and procedures are being adhered to and reinforce compliance with direct reports
• Attends all Senior Management meetings and Board meetings by invitation
• Any other related responsibilities that may be assigned by the Managing Director/CEO

Requirements

Academic Qualifications and Experience

• Bachelor’s Degree in Business Management or related field. A Master’s Degree would be considered an asset
• A minimum of ten (10) years in a Sales or Marketing environment with at least five (5) years at a senior management level
• Experience in Supply Chain Management would be an asset
• Or relevant combination of training and experience

Skills:

• The ability to motivate and direct others
• Excellent problem-solving techniques and analytical skills
• Excellent organizational and communication skills both oral and written
• The ability to prioritize and manage multiple issues and/or projects at one time
• Excellent interpersonal skills
• Team Oriented
• The ability to work in a fast-paced environment

Required Competencies

ACCOUNTABILITY

The ability to accept full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; demonstrates a strong commitment to organizational success and inspires others to commit to goals. This competence demonstrates a commitment to delivering on his/her duty and presenting oneself as a credible representative of the firm to maintain the clients’ trust and foster client loyalty.

BUILDING EFFECTIVE RELATIONSHIPS

Relationship Building is a critical competence to be demonstrated for those who obtain results through others. Building effective relationships allows for effectively communicating changes, supports through times of change and allows versatility. Relationship building is also critical to maintaining higher-level stakeholder relationships and keeping in touch with others. Win/win relationships mean putting the value of the relationship and the needs of the organization on par with each other and are impartial when conducting the department's business.

PERFORMANCE MANAGEMENT

Performance management is the process of creating a work environment or setting in which people are enabled to perform to the best of their abilities. The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly. Trains, coaches and mentors employees to produce to the best of their ability, and to ensure for succession planning

BUSINESS FOCUS/ COST MANAGEMENT

This refers to the ability to understand how a business works and the various impacts on all actions by employees is critical to the success of a business. Business Focus allows employees to see the bigger picture and make relevant and sound decisions. Refers to the ability to understand and learn the power relationships in one’s own organization or in other organizations. This includes the ability to identify the real decision makers; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the Company.

CUSTOMER SERVICE/ EXCELLENCE IN SERVICE

Customer Service is the key to maintaining a competitive edge in the market, and is the core competence for the Company. Requires taking personal responsibility for continuously raising the standard of customer service. Customer Service Orientation implies a desire to provide satisfactory service to customers, both internal and external. This means focusing efforts on discovering customer needs and providing the best possible solution in a friendly, courteous and timely manner. Provides superior service to customers by treating them as partners, listening to and collaborating with them, and understanding their needs

COMMUNICATION

Ability to demonstrate and clearly convey and receive messages to meet the needs of all. This may involve listening, interpreting, formulating and delivering: verbal, non-verbal, written, and/or electronic messages. Effective communication allows the maintaining of competence through gaining understanding. Understanding is critical to ensure achievement of desired results. Communication is critical to understand and respond effectively to people from diverse backgrounds. Active listening and asking the right questions facilitates the ability to uncover and solve problems that might not always be obvious.

Application Submission Deadline: May 31, 2026