Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica. Our growing organization continues to impact the AdTech space by providing end-to-end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.

We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!

Purpose:

This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to make modifications to this document as may be required from time to time.

The main responsibilities of the HR IR Investigator will be to provide support to the HR Manager and Director and other HR departmental staff while assisting with the day-to-day running of the HR Department. You are mainly responsible for coordinating the Industrial Relations Program for our staff for the promotion of good labor practices and harmonious relations between Management, employees and other stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THIS POSITION

· Investigate and manage all disciplinary matter escalated to the Human Resources Department.

· Conduct investigatory interviews.

· Create an Investigation report for all disciplinary hearings.

· Provide representation for the company during disciplinary matter as may be required.

· Help to identify and proactively resolve issues within the company

· Investigate and Manage Grievances reports/cases.

· Monitor the HR Grievance distro on a day-to-day basis to ensure that all issues are handled in a timely manner.

· Monitor the HR Disciplinary distro on a day-to-day basis to ensure that all issues are handled in a timely manner.

· Attending meetings and workshops as required.

· Develop and implement ideas that will effectively enhance our disciplinary and investigatory processes.

· Identify Gaps in the disciplinary management process and escalate to the HR Manager and Business Partner.

· Any other HR related duties as assigned

EDUCATION AND EXPERIENCE OF THIS POSITION

· BSc. Human Resources Management or its equivalent

· A minimum of 3+ years’ experience in an HRM/IR capacity

· Specialized training in industrial relations is ideal

KEY COMPETENCIES AND SKILLS OF THIS POSITION

You must possess, demonstrate, and maintain knowledge & skills in the following:

· Excellent knowledge of the staff orders

· Good knowledge of the labor laws and Industrial Relations practices

· Computer literate in Microsoft Office Suite including Word, Excel, PowerPoint

· Excellent written and oral communication skills

· Ability to conduct investigations and produce reports accordingly

· Excellent interpersonal skills

· Good negotiation skills

· Excellent conflict management skills

· Excellent time management, planning and organizing skills

· Good presentation skills

· Excellent organizational skills and attention to details

· Strong analytical and problem-solving skills

· Ability to prioritize tasks and to delegate them when appropriate

· Ability to act with integrity, professionalism, and confidentiality

· Thorough knowledge of employment-related laws and regulations

· Must be proactive, positive, and a self-starter with ability to think independently and work autonomously when necessary.

Must be able to work cooperatively and collaboratively on a team with others

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.