F.T. Farfan (Jamaica) Limited – Key Account Representative

We are seeking to recruit a suitably qualified candidate to join the team at F.T. Farfan (Jamaica) Limited for the position outlined below.

JOB PURPOSE

This position is responsible for promoting and marketing the Company’s products and providing superior customer service.

KEY RESPONSIBILITIES
• Promotion and sales of the Company’s products, continuously seeking new opportunities for introducing products to  customers.
• Placement of customers’ orders and following up on delivery of products.
• Handling customer questions, complaints and billing queries with the highest degree of courtesy and professionalism.
• Managing customers’ accounts within the limits of the credit facilities offered to them in accordance with Company policy.
• Collection of revenues and making adjustments to customers’ accounts where necessary.
• Verifying inventory wherever the Company’s products are sold and ensuring availability of product.
• Assisting in implementing advertising/promotional campaigns.
• Continually maintaining working knowledge of all company products, services, pricing and promotions, and participating in training sessions as scheduled.
• Making recommendations according to customer needs.
• Providing accurate visit reporting data on prescribed forms fortnightly.
• Delivery notes are to be billed in accordance with established procedures.
• Responsible for collection of all monies on C.O.D account sales in accordance with established policies and procedures.
• Ensure that attendance is properly recorded at assigned branches.
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Performs other duties that may be required to enhance the operations of the Company.

KNOWLEDGE & EXPERIENCE
• A minimum of five (5) CXC/CSEC O’Level passes inclusive of English Language and Mathematics.
• A minimum of three (3) years’ experience in customer service or a similar position

KEY COMPETENCIES
• Must have good written and oral and interpersonal skills.
• Team Oriented.
• The ability to work in a fast paced environment with minimum supervision.
• Should be proficient in Microsoft Office Applications.
• Possession of a good working vehicle.

Please note: This is a full-time, on-site position based in Jamaica. Successful candidates must be legally authorized to work in Jamaica. Any relocation costs associated with accepting this position will be the sole responsibility of the successful candidate.